Complaints Procedure

At Purple Ruler, we believe that the vast majority of concerns and complaints can be resolved informally and swiftly. If you have a complaint about a facilitator, their conduct, or the quality of a lesson, please contact us without delay. We aim to resolve any informal complaint within 2 working days.

​​

1. Email: You can send your complaint to Shihaam Arendse, our Client Relations and Engagement Manager, at shihaam.a@purpleruler.com.

2. Complaint Form: Alternatively, you can submit your complaint through our Complaint Form. 

3. Information to Provide: To help us address your complaint efficiently, please include as much detail as possible:

• Your name and contact details.

• The name of the facilitator and/or the date/time of the lesson (if applicable).

• A detailed description of the issue.

​

Please see our full complaints policy on our Policies' page.

​

*In 2023/2024 academic year, we have received a total of informal 28 complaints, all were resolved; we have received 0 formal complaints.